What is a Virtual Receptionist?

Virtual receptionists offer call answering services to businesses of all sizes and types, ensuring no call goes unanswered. They often become an integral part of a business.

Virtual receptionists offer business owners flexibility and increased productivity when it comes to running their businesses. They can answer all calls, overflow calls, or just the calls that come through when you are unavailable. A virtual receptionist can effectively enable you to run your business seven days a week should you wish.

A virtual receptionist will integrate into your business giving clients the impression that they are part of the team. Virtual receptionists can complete a range of tasks related to answering calls, these include:

  • Answering incoming calls or following up on voicemails
  • Providing information about your services
  • Providing indicative pricing
  • Booking jobs
  • Managing bookings across a team

The level of interaction a virtual receptionist has with your clients is determined by you.

What are the benefits of using a virtual receptionist?

There are many other benefits to employing the services of a virtual receptionist. These include:

  • Improving productivity
  • Increasing focus among staff
  • Decreasing stress
  • Minimising distractions
  • Saving time
  • Potentially reducing costs

Engaging the services of a virtual receptionist means that you and your staff don’t have to take time out of the workday to answer phones or risk missing important calls because everyone is too busy to answer the phone. A virtual receptionist can help take the pressure off you when it comes to running your business. The simple tasks a virtual receptionist can undertake will free up your time and enable you to grow your business.

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